Shipping & Delivery

Shipping & Delivery Policy

At OLEAH, we provide FREE Standard delivery on all purchases above SGD 250 to any address within Singapore and Malaysia without any promo code needed. However, do note that we do not deliver to PO Boxes, military and restricted areas, all naval ports and Jurong Island (Singapore).

On the global front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely.

For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.​

Order Status and Tracking

All orders placed will be processed and shipped within 3 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorisation, packing and dispatching of order. An email confirmation will be sent for all orders once received.​​

Singapore Deliveries

• For first time Oleah owners, once we receive your orders,  we will contact you (via phone or email or social media) for your usual shoe size and brands you wear to estimate your Oleah shoe size. We will bring you at least 3 sizes, depending on availability: half size up, half size down and the size you purchase. If you don't fit any sizes we brought, we will arrange another appointment with you to bring you more sizes. 
• For non factory outlet items we can provide free size customisation if we have a shoe nearest to your size. (a customised leather insole to size down or toe box expansion.) 
• For factory outlet items, we do charge between 10 to 20 SGD for the leather insole customization if needed.
• If size customisation is required, we will take back the shoes to make the necessary adjustments and deliver to you within 2 weeks.
• It takes approximately 1 to 3 working days to reach you from the time the shoe is ready for delivery.
• Once the order has been dispatched, an email confirmation will be sent to you with the tracking number.​​​
• Free shipping is applicable for all orders above SGD 250

International Deliveries

• For first time Oleah owners, once we receive your orders, we will contact you (via phone, email or social media) for your usual shoe size and brands you wear to estimate your Oleah shoe size.
• We will need you to send us via email or social media a photo of both your feet and a photo of your drawing of your feet measurement according to our size guide with the ruler inside the photo.
• If you are still unsure about our sizing, chat with us via chat function at the bottom right hand corner of your screen to schedule a virtual appointment. We will guide you on how to measure your feet before your purchase and also follow up with a virtual shoe fitting service when you receive your shoes. 
• Based on your measurements given to us, we will send you the most recommended size that is likely to fit you. If we think you require toe box expansion, we will pre expand it for you. If we think you require insole, we will send it to you together with the shoes. 
• For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.​​​​ It usually takes approximately 10 to 14 working days to reach you from the time of dispatch. 
• Once the order has been dispatched, an email confirmation will be sent to you with the tracking number.​​​
• Free shipping is applicable for all purchases above SGD 250 to Malaysia (no promo code needed), 
• Promotional rate of SGD10 only shipping fee for all deliveries to Hong kong

Taxes, Duties and Tariffs

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.​​​​​

Mode of Payment

We accept payment via VISA/MASTER/American Express credit and debit cards, ShopifyPay, GooglePay, Grabpay (including paylater), Shopback, Atome, Paypal and PayNow, alipay. We do not accept payment via ATM transfer.

Refer here for exchange and return policy.